Amazon return11/11/2023 ![]() ![]() For me, I’ll remove up to 3 items for inspection, but if I have over 3 in stock and one is returned as sellable, I’ll usually just make a note of it. Note: If you have multiples of an item returned and put back in your inventory as sellable, then it’s up to you to decide if it’s worth it to have them all removed for inspection. You want to be the one to make that decision. And if that future customer returns an item and reports it as a used item that you’re trying to sell as new, you would get a huge ding on your seller account, even if the warehouse worker was the one to make the determination of the condition after the return. ![]() If an item is listed as new condition, even the packaging must be in new condition.Įven a small tear in the box or a missing piece of shrink wrap could cause a customer to doubt the new condition of your item. The warehouse workers are trying to do their job at a high speed, and they might miss something in their inspection. Regardless of their decision, you should have all returns sent back to you for personal inspection. If an item was returned as “Defective,” it cannot be put back in your fulfillable inventory.īut if the warehouse worker decides an item hasn’t been opened by the customer, the packaging isn’t damaged, and it wasn’t returned as “Defective,” they will decide to add it back to your sellable inventory. If they see that an item has been opened by the customer, they will mark it as “Customer Damaged,” and it cannot be put back in your fulfillable inventory. When the item shows back up at the Amazon warehouse, a warehouse worker will inspect the item to see if it should be returned to your inventory as fulfillable or unfulfillable. Have returned items sent back to you for inspection. If negative feedback has already been left, then this email opens up the door for the customer to see you as a helpful person and they might consider removing the feedback.Ĥ. Sometimes just sending that email will stop the buyer from leaving you negative feedback. Thank you for taking the time to read this message and have a great day.” I would also like to know if there is anything I can do to make things better. Since this was a Prime order, Amazon is supposed to provide you with an immediate refund, so I am following up to make sure the refund was successful. ![]() I’m so sorry that the item did not meet your expectations. “Amazon just notified me that you have requested a return for item X. No matter if they left you negative feedback or not, I think it’s a good idea to contact the buyer and personally apologize for the customer’s negative experience. Sometimes after a buyer requests a refund, one of the next things they do is leave feedback for you the seller. ![]() Protect your seller feedback score by contacting the buyer. If you find that an item was not returned within the 45-day limit, request reimbursement from Amazon.Īgain, see checking if “returned” items are actually returned to FBA for more details. You should keep a folder in your email app to organize these emails so you will have a record of this refund and can verify that the return actually occurs within 45 days. Amazon will notify you that the refund has been issued from your account. When a customer initiates a return of an item ordered via Prime shipping, Amazon immediately issues that refund, without waiting for the item to be returned. Keep a record of the return notification email from Amazon. Here are six steps to take when dealing with Amazon returns: 1. So, what do you need to do to protect your account when a customer returns an item saying they no longer want it? If you don’t stay on top of your returns and do your due diligence to make sure your account is taken care of, you could suffer negative consequences down the road. When it comes to getting returns, you must take a few critical steps as an FBA seller to protect your account.
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